IGN contacted an Electronic Arts representative said the company is working with Circuit City, where the game was purchased, to resolve the issue. EA has not seen the disc in question and was unable to verify whether or not the claim is valid. The representative did say that EA "regrets any embarrassment this matter has caused the family," and pointed out over 5 million copies have been sold without any similar complaints.
According to Utah's Standard-Examiner, when Mahoney laid eyes on the pornographic images, he thought to himself, "This is definitely not Madden."
Electronic Arts, Circuit City, and Utah's Internet Crimes Against Children Task Force are all investigating how this mix-up might have happened.